Not very much is known about her, she is stern, serious and comes off rude, cold and impatient. She takes her job working at the phone company and for the Phone Police very seriously. She knows all about phone numbers, and whether or not they are foreign or discontinued. When she senses that something is wrong or a customer visiting the Phone Company is suspected of abusing the phone, she presses the special button under her desk and alerts the Phone Police. When she was visited by Jake O'Brien and his friend Chris who asked her about a certain prisoners phone number, she realized they were guilty and alerted the Phone Police. She pressed the button under her desk, and then she told them to check the "records department" in the basement. When she actually was luring them right into the trap of being captured.